Refund & Cancellation Policy
At Chenaweb.com, we sell only digital products and services. Because no physical items are shipped, there are no physical returns, exchanges, or return shipping arrangements.
By purchasing from Chenaweb.com, you agree to the terms below. Our policy is designed to clearly explain when cancellations, refunds, and support are available for digital purchases.
Refund & Return Policy for Chenaweb.com
Refund & Return Policy
At Chenaweb.com, we are committed to delivering high-quality digital products and services. Since all products sold on this website are digital in nature, no physical product is shipped, and therefore no physical return is possible.
By purchasing from Chenaweb.com, you acknowledge and agree to the terms set out in this policy.
1. Nature of Products
Chenaweb.com sells digital products only, including but not limited to downloadable files, digital templates, software, source code, licenses, digital subscriptions, online services, and other electronically delivered content. As these products are delivered electronically, they cannot be physically returned.
2. Order Cancellation
Customers may request cancellation of an order or service request within 24 hours, provided that the digital product has not yet been delivered, accessed, downloaded, activated, or used. If the cancellation request is approved, the refund will be made to the original payment method used at the time of purchase. Please allow up to 45 days for the refund transfer to be completed, depending on the payment provider and banking channels.
Once a digital product has been delivered, downloaded, accessed, activated, or the service has commenced, the order is considered fulfilled and cannot be canceled except in the cases listed under the refund section below.
3. No Physical Returns
As Chenaweb.com does not sell physical goods, we do not accept physical returns. Customers should carefully review the product description, compatibility requirements, licensing scope, and any usage limitations before completing a purchase.
4. Refund Eligibility
Refunds may be considered only in the following circumstances:
The digital product was not delivered successfully due to a verified technical issue on our side.
The digital product is defective, corrupted, unusable, or materially different from the product description.
You were charged more than once for the same product due to a payment error.
A subscription or service was canceled in accordance with the specific subscription terms displayed at checkout.
Refunds will not be granted in the following cases:
You no longer need the product or purchased it by mistake after delivery or download.
You failed to read the product description, compatibility requirements, or system requirements before purchase.
The issue arises from your device, third-party software, internet connection, hosting environment, or misuse of the product.
You violated the license terms or shared the product unlawfully.
5. Refund Request Process
To request a refund, you must contact our support team within 7 days of purchase or within 7 days of the issue first appearing, whichever is earlier. Your request must include:
Your order number or proof of purchase.
The email address used for the purchase.
A clear description of the issue.
Screenshots, error messages, or other evidence that helps us verify the problem.
Once we receive your request, we will review the matter and may ask for additional information to verify the claim before approving or rejecting the refund.
6. Refund Processing
If your refund request is approved, the refund will be processed to the original payment method. Refund processing may take up to 14 business days, and in some cases the transfer may take up to 45 days to appear, depending on your card issuer, bank, or payment provider.
7. Exchanges
Because Chenaweb.com sells digital products only, we generally do not offer direct exchanges. If an incorrect file, license, or digital item was delivered due to an error on our side, we may instead provide the correct product, replacement access, corrected file, updated license, or equivalent remedy.
8. Defective or Non-Conforming Digital Products
If a digital product is defective, inaccessible, corrupted, or materially different from what was advertised, please contact us within 7 days of delivery. After verification, we may provide one of the following remedies, depending on the issue:
Re-delivery of the product,
Repair or correction of the file, access, code, or license,
Replacement with an equivalent digital product,
Full or partial refund, where appropriate.
9. Non-Refundable Items
The following are generally non-refundable unless required by applicable law or unless the item is defective or not as described:
Downloaded digital files,
Activated software keys or license codes,
Used subscriptions or completed service periods,
Customized or personalized digital products,
Products marked as final sale or non-refundable.
10. Customer Responsibility
Customers are responsible for reviewing all relevant product details before purchase, including file format, compatibility, licensing limitations, access duration, subscription terms, and technical requirements. By completing a purchase, you confirm that you understand the nature of the digital product being purchased.
11. Contact Information
If you have any questions about this Refund & Return Policy or need assistance with a digital order, please contact:
Chenaweb.com
Email: support@chenaweb.com